First name: Sally
Date submitted: 4/30/21
Brand of product: Neuton
Class of product: Residential
Type of product: Walk-Behind
Number of batteries included: 1
Cost of additional batteries: $99
Amount of time to recharge each battery: Overnight
Number of seasons used: 10
What do you like about this product?: Light weight, easy to handle, quiet, no exhaust, no gas, no oil, only once needed a new blade. No other repairs ever needed.
Is there anything you dislike about this product?: The early batteries didn’t last long. They improved greatly over time. Neuton was the pioneer brand of electric mower and is no longer available.
Approximate size of lawn: less than 1/2 acre
Approximate time it takes to mow: 30 mins
Do the batteries usually provide enough runtime to get the job done without needing to be recharged?: Yes
Does this mower have enough POWER to cut long and/or wet grass?: Yes
Have you ever had an issue with this mower? Blade was dull and damaged over time. Replaced once. Battery needed Replacement 2 times.
How long did it take to get the problem resolved? 2 days
If the product was NOT under warranty, how much did it cost to fix it? Blade: $20. Batteries $99 each on sale. Total $220.
How would you rate the customer service you received to get this problem resolved?: Excellent